FAQ

In general, it is recommended to apply products in the order from water-soluble and thin to fat-soluble and thick. However, it is important to take individual differences in skin's storage capacity into account. Not everyone can absorb many products at once. If a product is not fully absorbed even after a long wait, this indicates that the skin may no longer be able to absorb it. In this case, you may want to skip a step or reduce the amount of products.

Our products have a minimum shelf life of 24 months as long as they remain unopened. Once opened, we recommend that you use them within 12 months. Under optimal conditions, i.e. in a relatively dark room without major temperature fluctuations and protected from contamination, they can also be used beyond this period.

When manufacturing our cosmetic and skin care products, we attach great importance to ensuring that they are free of silicones and parabens. We want to ensure that our products are not only effective, but also safe and skin-friendly for our customers. By using natural preservation methods and ingredients, we can not only avoid skin irritations and allergic reactions, but also help to reduce the burden on the environment.

Our products are free from animal ingredients. Instead, we use innovative formulations and high-quality plant-based ingredients to create products that are both effective and ethical.

Our products are suitable for sensitive skin. We use gentle formulations and natural ingredients that soothe the skin and do not irritate it.

We strive to use environmentally friendly packaging solutions to reduce our carbon footprint. We use recyclable materials and minimize the use of plastic wherever possible.

Although the butterfly bush (Buddleja davidii) is considered an invasive plant in Switzerland, our version does not pose a threat. It is grown organically under strict Bio Inspecta and Fair Trade guidelines, preventing uncontrolled spread. Through these sustainable cultivation methods, we protect the environment, support local farmers and guarantee the high quality of the plant, which provides valuable active ingredients for the care of your skin.

We understand that you are anxiously awaiting your order. To check the status of your order, you can log into your account and go to the relevant order tracking section. There you will find the latest information on the shipping status of your order. If you have any further questions or need assistance, do not hesitate to contact us at shop@nicolette-cosmetic.com. We will be happy to help you.

We are sorry to hear that there was a problem with your order. Please send us a message at shop@nicolette-cosmetic.com to discuss the issue and find a solution. Our team is available to resolve any inconvenience and ensure that your experience with our products is a positive one.

We offer various secure payment methods to ensure you have a convenient shopping experience. These include credit cards (Visa, Mastercard, American Express), PostFinance Pay, Apple Pay, Google Pay and TWINT. During the ordering process, you can view the available payment options and select the one that suits you best. If you have any questions about the payment options, we will be happy to help you.

We regret if there were any problems with the shipping of your order. Please contact us at shop@nicolette-cosmetic.com so that we can resolve the issue for you as quickly as possible. We will do our best to ensure that your products reach you as soon as possible.

Shipping costs vary depending on the delivery address and the shipping options you select during the order process. The exact shipping costs will be shown to you at checkout before you complete your order. We strive to offer fair and transparent shipping costs so that you know exactly what to expect.

We currently only ship to Switzerland and Liechtenstein. We are working on expanding our service to other countries in the future. If you have any questions about shipping options to these countries, we will be happy to help you.

Our packaging is of high quality and designed to be sustainable and protects our products as best as possible during transport. We ensure that the packaging is produced locally and in an environmentally friendly manner, in Winterthur.

We will exchange your product if it...

a) ...arrives damaged.

In this case, please send us a picture of the damaged item to shop@nicolette-cosmetic.com. Once we receive proof, we will process your request as quickly as possible so that we can send you a new, undamaged item.

b) ...arrives to you defectively.

We classify goods as faulty if they arrive damaged or if a manufacturing fault is discovered within 14 days of purchase. Items are not considered faulty if the condition is due to normal wear and tear. In this case we cannot accept any responsibility.

If you notice a defect within 14 days of receiving the goods, please contact us directly via email at shop@nicolette-cosmetic.com